Biography
Sylvia supervises and directs student financial aid and scholarship programs at a
college. This includes maintaining federal and state requirements, developing and
modifying policies and procedures, planning and conducting initiatives to raise financial
aid awareness, supervising staff, and ensuring staff training and compliance on regulatory
issues. Additionally, Sylvia is responsible for maintaining the Title IV Participation
Agreement, developing and implementing policies and procedures to ensure compliance
with federal and state law, and implementing process improvement systems related to
student financial assistance operations.
Sylvia Mendoza currently serves as the Dean of Financial Aid, bringing over 20 years
of experience to the role. She began her financial aid journey in 2003 as a financial
advisor, and quickly established herself as an expert in the field by focusing on
providing technology skills and support to students and their families. Her comprehensive
understanding of financial aid regulations, policies, and procedures has contributed
significantly to the college's compliance with these standards. The National Association
of Student Financial Administrators (NASFA) has recognized Sylvia's proficiency in
the financial aid sector by awarding her the prestigious FAAC (Certified Financial
Aid Administrator) designation. This certification honors professionals with exceptional
skills and knowledge in providing financial aid at postsecondary institutions nationwide.
Sylvia has received various accolades, including the NJASFAA William G. Murphy President's
Award, the NASFAA Credential Earners Honor Roll, The SunGard Technology Award, the
National Society of Leadership and Success, and the HCCC Foundation Courtesy Award.
Under Sylvia's leadership, the Financial Aid Office has made significant progress
in streamlining financial aid processing times, adopting innovative tools, and expanding
financial literacy programs for students and their families. Her unwavering commitment
to excellence has dramatically enhanced the overall experience for those seeking financial
aid. As an active and engaged member of the National Association of Student Financial
Aid Administrators and the Regional Association, Sylvia's collaborative approach allows
her to share her extensive knowledge and experience with peers on topics such as financial
aid best practices, compliance, and student support strategies. She has also participated
in The Department of Education Federal Student Aid Usability Review for building effective
federal aid tools and resources projects. Sylvia's ultimate goal is to open doors
to educational opportunities and help students navigate the often-complex financial
aid process to overcome financial barriers.