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While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Upon successful completion of the training in each level the student/participant will be able to have a working understanding of the following:
School of Continuing Education and Workforce Development
161 Newkirk Street, Suite E504
Jersey City, NJ 07306