Problem Solving and Decision-Making


About This Class

This class will look at seven basic problem-solving tools and two advanced tools (the degrees of support and fishbone analysis). Creative thinking methods, including brainstorming and “brainwriting,” will also be discussed.  




Upon successful completion of the training the student will be able to: 

  • Apply problem solving steps and tools  
  • Analyze information to clearly describe problems  
  • Identify appropriate solutions  
  • Think creatively and be a contributing member of a problem solving team  
  • Select the best approach for making decisions  
  • Create a plan for implementing, evaluating, and following up on decisions  
  • Avoid common decision-making mistakes  


  • Pre and post assessment for all classes and students taking part in this program. 
  • Assessment scores from the TABE, Best Literacy, Customer Service Inventory and the NJCCC PC Skills assessment instruments will be compiled. 
  • Understand, read and write English language 
  • Have basic computer knowledge  
  • Basic knowledge of video conference platforms 
  • Internet connection 
  • Laptop, Personal Computer, notebook 


Your business may be eligible for grant-funded skills training for your employees. Complete the Participation Agreement/FEIN Clearance form and we will contact you with your eligibility.



Contact Information

School of Continuing Education and Workforce Development
161 Newkirk Street, Suite E504
Jersey City, NJ 07306
(201) 360-5327